![]() As operations teams get a granular idea of what's happening, they can ask increasingly complex questions that deploy specific, higher-level analytics. A system for supporting TechOps can make it easier to gain that vantage point to visualize the environment better. While end-to-end automation may seem desirable, it's neither feasible nor optimal for TechOps. Humans With Machines Make The Most Formidable OpponentĮven with a more visible and predictable environment, chess has demonstrated that humans and machines work better together. In TechOps, automated alerts that happen frequently can be resolved through automation - but only after the situation is understood. In both chess and TechOps, the level of automation depends on the understanding of a situation. The machine might identify the IP addresses associated with a specific partner, requiring a human to contact the partner to request they throttle their traffic. For example, a TechOps decision support system can provide more granular information when alerting the person on-call about a high load from particular IP addresses. Next, the computer helps evaluate detailed analytics to support a problem-solving path. With options on the table, a TechOps system may also recommend which is best given the context, like suggesting the most common runbook used during an alert. Teams need to gain an understanding of the environment using different searches and filters that identify unusual or anomalous activity. Automated discoverability and recommendations. Discoverability is about evaluating all possible options.Here, the human controls the filters, and the machine does the thinking underneath. Or, if the data shows increased activity on payments, teams can search for all recent changes on that service. While data integration sorts all of the IP addresses making requests by volume, analytics can divulge more about the top 10 IP addresses. Based on a set of integrated data, various types of analytics can be run for an in-depth understanding. The data integration automation focuses on the context that the TechOps person is facing, automatically organizing the data related to an incident so the human can make sense of what's happening. Data integration does this so a person can interact with masses of data in meaningful ways. Data integration. Data from across systems needs to be parsed into structured data that humans can analyze.Here's how TechOps can benefit from the type of AI, analytics and automation seen in chess. AI-augmented TechOps, like all automation, is leveraged incrementally, from simpler tasks toward more complex. The human player is provided with a rich set of integrated information, analytics and recommendations to help them take the right actions. The ideal form of TechOps, like advanced chess, combines a system for analysis, decision support and automation with a human operator. It can also enhance the tools and processes needed to identify, interpret and resolve issues at the software, hardware and infrastructure level. However, TechOps teams still need the requisite knowledge and skills to resolve issues.ĪI-driven automation allows teams to confidently apply that knowledge faster. Automation enables IT professionals to tackle incident response more effectively, giving teams clearer sightlines into what occurred. AI and TechOps is the perfect opportunity to converge humans and machines. Until recently, incident response has been a manual effort prone to human error and inconsistencies. ![]() The question for TechOps practitioners: How can adding computer-based automation and analysis improve their game? For TechOps, amplifying humans through automation is profoundly important because the situations are much more complex and dynamic than chess. An advanced chess player marries human intuition with a computer's ability to remember and calculate a staggering number of moves, countermoves and outcomes.īy design, advanced chess brings together human and computer skills to increase the level of play and reduce potential mistakes. Still, it is the human who controls the game. In advanced chess, players use a program to explore the results of moves. Advanced Chess: The Human And The MachineĪfter chess-playing programs became widely available, the combination of humans and chess-playing programs performed better than either did individually. ![]()
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